Communications

The City of Eureka’s Communications Center is tasked with the privilege and responsibility of being the primary Public Safety Answering Point (PSAP) for the City of Eureka. Communications Center personnel answer incoming 9-1-1 calls from landlines and cellular phones as well as non-emergency and business phone lines 24 hours a day, 7 days a week ensuring our community receives help in their moment of crisis from a trained professional.

The Communications Center is staffed with a minimum of two dispatchers at a time who work 12-hour shifts splitting their time between being on the police radio/secondary call-taker and fire radio/primary call-taker.

Communications Center staff dispatches for the Eureka Police Department and Humboldt Bay Fire. They maintain constant radio contact with each field unit. They respond to requests for information inquiries from dozens of federal, state and local information databases. Each dispatcher is trained in Emergency Medical Dispatching (EMD) protocol and provides instructions to callers while fire and ambulance services respond to patients including CPR and childbirth instructions.

Dispatchers are the first, first-responders who are tasked with the duty of communicating to police or fire responders the nature of the emergency being reported. Because of this, it is necessary for dispatchers to ask numerous questions in order to “paint a picture” for the responding units.

The questions asked are based on 6 W’s;

  • where the emergency/event is occurring,
  • what is happening,
  • who is involved,
  • when it occurred,
  • why it happened
  • information relating to weapons.

These questions are asked for the safety of the police and fire personnel responding to the scene as well as citizens involved. It is important to know that a dispatcher asking these questions of a caller does not delay the response of appropriate police or fire personnel.

Each dispatcher takes great pride in their job and holds the safety of each responder and the citizens as their highest priority.

If you have a question of the Communications Center please call us at (707) 441-4044. For Emergencies call the Communication Center at (707) 441-4044 , or dial 9-1-1.

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